Working method

The working method at Wilkens is aimed at offering our customers maximum flexibility. For example, you are assigned a regular contact person at Wilkens. You can always approach him/her with all your questions, comments or special wishes. To us, every project is a customised assignment and we always find the best solution for that assignment. Is your project urgent, or do you have more time available? We organise the best approach so that you get the best translation for the best price.

Good services depend on good quality assurance. Wilkens was one of the first translation agencies in the Netherlands to gain ISO certification for its quality management. Added to this, our working methods for translation are EN 15038 certified.

The organisation

Wilkens has approximately 25 permanent employees and a pool of over three thousand professional translators, interpreters and copywriters.

Account management

In most cases, your first contact with Wilkens is through one of our account managers. That account manager will usually become your regular contact person, so you always know who you are dealing with. Through this contact with you, the account manager will be able to ascertain your wishes and requirements for your projects.

Our account managers work at building long-term business relationships. This is the best way of getting to know your organisation well and fine-tuning our services to your specific requirements, such as language usage and style. This knowledge is documented in customer-specific style guides and terminology lists. Our translators and writers use this information as a guideline when they are working for you.

Project management

The project management department is the hub of our organisation. Assignment requests are passed on to project management by way of account management. The project manager then analyses the texts, decides on the project approach and provides the account manager with input so that the quote can be drawn up.

Once you have finally approved the order, the project manager selects the appropriate translators, sends out the texts to be translated and issues instructions to the translator(s) about the required terminology and style. During the translation process, the project manager monitors the progress of the translation. After the translation has been checked, the project manager delivers the translated texts to you.